Customer Support

Client Services

We’re passionate about providing a tailored shopping experience, whether you’re at home or visiting one of our stores.

To get started, please choose your region.

Contact Us

Debeers Live Chat

Live Chat

Available Mon – Fri 09:00-21:00 Sat: 10:00-22:00 Sun: 10:00-17:00
Debeers Email

Email

Available: 24/7
Debeers Call

Call

Available Mon – Fri 09:00-19:00
Debeers Call Request

Call Request

Request a call-back within 12 hours

Book an Appointment

In-store Appointments

Discover our diamond jewellery collections at a store of your choice, where you’ll receive expert help and guidance in a private consultation.

Virtual Appointments

Explore our diamond jewellery collections in the ultimate online experience – Virtual Home of Diamonds – hosted by a brand ambassador at De Beers, Old Bond Street.

After Sales and Care

Debeers Cleaning

Diamond Jewellery Cleaning

Have your diamond jewellery meticulously cleaned. This service includes an advised annual inspection of the diamonds and their settings.

Debeers Diamond Setting

Diamond Setting Care

Preserve the beauty of your De Beers jewellery with an advised annual inspection of your diamonds and their settings.

Debeers Jewellery Polishing

Jewellery Polishing

Our experts will be happy to inspect your jewellery to determine if it’s eligible for a freshen up. Complimentary on first polish.

Debeers Personalise your Jewellery

Personalise Your Jewellery

Have your diamond jewellery engraved and make it even more meaningful. Complimentary on diamond engagement ring or wedding band purchase.

Debeers Diamond jewellery resizing

Diamond Jewellery Resizing

A ring should slip on with ease, remaining safe and secure. Complimentary on first engagement ring / plain wedding band (within 3 months of purchase).

Debeers Diamond jewellery Remounting

Diamond Remounting

Preserve your De Beers diamond by remounting it to another design of your choosing. The cost of this service is determined by the design.

For you forever diamond

For You Forever

Create your perfect diamond engagement ring using our bespoke service, For You, Forever. The only ring like it in the world. One-of-a-kind. Just like the one you love.

Wedding band

Ring Size Guide

The most accurate finger measurements can be provided in any of our stores, but surprises aren’t that simple, so we’ve created a simple ring size guide to help you find the perfect fit.